Let Us Know What You Think Email us at customerservice@RogueFlyShop.com with your comments, good or bad, about our site.

You guys sent me a perfect order and you sent it quick. Ordered on the 11th and was at my door on the 14th. It was FREE shipping, too.

Kevin was extremely helpful and spent a huge amount of time on the phone helping me figure out what i needed to get started fishing. Excellent customer service!!!!! You guys know fishing and you know people - that will keep us coming back every time! Thank you!

Sincerely,

Charles Andy Garcia

Thank you all for a truly unforgettable experience in Belize. I had a wonderful time and all of you were very kind and I appreciate it very much. I got an opportunity to see part of the world I thought I would never see. The fishing was great, but just as fine were the people I met, both guests and staff of Turneffe Flats Lodge. Thanks to RogueFlyShop.com I got the opportunity to fish the flats for bonefish, something I said I would do for a long time but never have. Turneffe Flats is first rate lodge and RogueFlyShop.com a first class company. Keep up the good work and I'm sure you are headed for great things. Also to all customers and potential customers registered for the prizes: I am living proof that you can win if you play the game. A few minutes of my time won me an all expense paid trip to Belize at Turneffe Flats Lodge.

Best of Luck,

Joe Capozzi

Tyson:

I was reading the most recent edition of Yahoo! Internet Life and saw the article on RogueFlyShop.com. Being an avid (although not expert) fly-fisherman with several N. California fly-fishing sites bookmarked, I thought I would take a look at your site. I want to complement you, I think it is the best and most professional fly-fishing website I have seen. I typically buy a lot of my fishing equipment online but I enjoyed your site so much I bought several dozen flies on sale, and will continue to return to your site to purchase equipment (the free shipping helps too). In particular, your closeout items have quality products, your enlargement feature for your flies is helpful, and your various columns/features such as "Cutters Corner" (I submitted a question this morning) and product reviews are helpful. It also appears that you periodically post new information, so that will encourage me to visit on a regular basis. I wish you the best of luck with your new company, I think you have done an excellent job.

G.F.

After placing several orders I felt compelled to let you know how impressed I am with RogueFlyShop.com. Being new to "online" shopping I was rather skeptical about the whole process. However, the combination of your exceptional staff & website has made me a true believer. I've visited many flyfishing sites on the web but nothing compares with what you have created. Being able to view the products in such detail is extremely helpful. This holiday my flyfishing friends received some wonderful gifts. Ordering could not have been easier & the prices were unbelievably low.

Thanks to Jake Jurgenson & RogueFlyShop.com.

Sincerely,

E.B.

I enjoyed our conversation this evening very much. In case your co-workers thought it was just another fish story, I thought I'd put it in writing.

I have never been so impressed by a transaction in its entirety as I was with this one. I have dealt with some of the largest, most successful companies online in the last few years, and have found that in this highly experimental field of electronic retail, almost all of these companies lack the ability to make their customer feel that they are a valued asset. The job that you all do is, by far, superior to all that I have found in taking personal contact and personal service to a level equalled by that of doing business with a valued friend whose expectations are to be respected and exceeded.

You all have done a hell of a good job in making my first (but certainly not the last) purchase experience the best that I have ever had on line, and one of the best I have ever had, period. Thanks again, and if you don't mind my saying so, if you keep up the same level of passionate, professional, prompt and courteous service, the rest of the e-tail and retail world will be looking at you the way they did at Nordstroms ten years ago.

Your valued customer,

Web

I am not one to write businesses telling them about my experience dealing with them. I am making an exception in your case. I ordered the Scott Voyager/Sage reel combo as a Christmas gift for my brother who is interested in learning to fly fish.

First, I am extremely pleased with the price of the outfit. (I paid the regular price of 139.00 for my Voyager, and I think it is a bargain at that price) I received one email offering to set up the reel and two emails thanking me for ordering the outfit.

I was amazed at how quickly you were able to receive my order, process it, send the emails, and get the product to me. This is the very first time I have purchased anything on the internet and I was hesitant to try. I will not hesitate to do business with you again and will tell the members of my flyfishing club, the Indianapolis Flycasters, about the wonderful service you provided.

Thank You,

Shawn